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i have been trying to login to my account. Can't login. Can't get a call from Dropbox unless i login first and request a call. Vicious Circle and looping
Can't reset password. gets an error. But flashes so fast can't read the error.
Login error is: Json@ position 0
How do i get a dropbox human to talk to?
This is enough to make me close my accont and move my files somewhere else.
Dale
[personal information removed per the Community's Guidelines]
Hi @DK57, welcome to our Community!
I understand your concern over your files on your account.
In general, if you don't have access to the email address associated with the Dropbox account, then it won't be possible to reset the password for the account.
Do you have the desktop app installed on your machine by any chance, and signed into that account?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Every time I try to sign on it says it will send a reference to my Email (FSMAIL.net) and I can never read it to respond 🙂
Thanks Megan
Ive replaced my Ipad but I may be able to try and access my old one which has the App on it. Dave
Hello, I wanted to login into 3 of my accounts. Sadly, I couldn't. Dropbox send me security codes, but the problem is that these emails are very old and were deleted. I made other emails with the same name and pick "send new code", but I didn't receive anything. What can I do?
Hi @New_member, let's jump right into this!
When was the last time you accessed your Dropbox account? Have you tried the steps mentioned in this Help Center article?
Let me know more, and we'll take it from there.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi @New_member, would it be okay for me to reach out via email, in order for us to have a closer look into this together?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Need help with something else? Ask me a question!
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Hi @New_member, I've sent you an email, please could you reply to it as soon as possible!
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi all
I am unable to receive any kind of email from the dropbox, like reset password email or verification email, I have already checked in junk folder and have added no-reply@dropbox.com to my address book. Please suggest, I have lost total access to my account.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!