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Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

Can't login to my account and cannot reset the password; I get an error, but it goes away quickly

dperonteau
Explorer | Level 4

i have been trying to login to my account.  Can't login.  Can't get a call from Dropbox unless i login first and request a call.  Vicious Circle and looping

Can't reset password.  gets an error.  But flashes so fast can't read the error.

 

Login error is:  Json@ position 0

 

How do i get a dropbox human to talk to?

 

This is enough to make me close my accont and move my files somewhere else.

 

Dale

[personal information removed per the Community's Guidelines]

25 Replies 25

Megan
Dropbox Staff

Hi @Yusufi123, how are you today?

 

Can you also try requesting a new password reset email, using a different browser than the one you're currently using?

 

Thanks a bunch! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Yusufi123
Explorer | Level 3

Thanks for the suggestion, but it still doesn't work.

Previously I had been trying  with Google Chrome and now I tried with Mozilla Firefox, but still unable to receive.

Please suggest something else if possible.

 

Thanks

Hannah
Dropbox Staff

Thanks for the update, @Yusufi123.

 

Would it be okay, if we reached out to you via email, so we can investigate this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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DK57
Explorer | Level 3

Its on my old tablet. I can try and access but it was throwing a hissy fit on a regular base so I wasn't very successful with it but I will try again. Dave

 

AleVilla
New member | Level 2

Hi Community:

I am not receiving a password reset email, it´s not in spam folder neither. Any suggestions ?

Thanks.

Megan
Dropbox Staff

Hi @AleVilla, thanks for bringing this to our attention.

 

In regards to your password reset email, could you try adding "no-reply@dropbox.com" to your email's contacts or address book and repeat these steps to reset your password?

 

Do you have any other devices connected to your account?

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Top contributors to this post

  • User avatar
    Megan Dropbox Staff
  • User avatar
    AleVilla New member | Level 2
  • User avatar
    DK57 Explorer | Level 3
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Yusufi123 Explorer | Level 3
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