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Re: Can't unsubscribe to marketing emails

Can't unsubscribe to marketing emails

cantunsubscribe
Explorer | Level 3
Go to solution

Hi,

 

Marketing communications from Dropbox have a 404 when I try to follow any unsub link. This may break CANSPAM compliance, please fix.

The URL in question:

https://links.dropbox.com/e/eh?_t=60154b197d654466a40480a2b908d3b7&_m=9a87aec9a1b046ab80d7742e4374d8...

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff
Go to solution

Thanks for bringing this to our attention, @cantunsubscribe.

 

Do you get the same behavior if you try this from a different browser or a private browsing window?

 

Or are you seeing this, when clicking on the 'unsubscribe' option from the email app on your mobile device?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Hannah
Dropbox Staff
Go to solution

Thanks for bringing this to our attention, @cantunsubscribe.

 

Do you get the same behavior if you try this from a different browser or a private browsing window?

 

Or are you seeing this, when clicking on the 'unsubscribe' option from the email app on your mobile device?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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cantunsubscribe
Explorer | Level 3
Go to solution

Hey, it's happening on multiple browsers and operating systems.

It may have to do with how Gmail reads redirects you through their systems first. I seem to be able to pull the HTML and get the link to work.

Probably fine to close this out! Sorry for the nag.

Hannah
Dropbox Staff
Go to solution

Not a problem, @cantunsubscribe, I'm glad to see you were able to resolve this.

 

If you need anything else, please let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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x_Is_Invasive
New member | Level 2

I read the above carefully but I still missed the solution to this problem.  The unsubscribe link provided in the email from DB does not work.  I tried pasting the link into other browsers - it's a 404 dead link.  

Jay
Dropbox Staff

Hi @x_Is_Invasive, could you try disabling the email options from this page to see if they help?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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Need more support?