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Change my email address without having access to email account used to create the dropbox account

Change my email address without having access to email account used to create the dropbox account

Thommas
New member | Level 2
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Hej,

I have  a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox says it sends a code to my invalid emailaddress. Is there a way around this? 

 

I can access my account on my phone. Can I change the email address on the phone?

 

Best regards

Thommas

20 Replies 20

pkonye
New member | Level 2
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Megan, this is patently absurd. I have the same issue and can't change my email address because the code I need to retrieve will be sent to a non-existent address. I now can't set up Dropbox on my new laptop. I have 8 years' worth of illustration work that I can't access. This is my livelihood, and you tell me there is no workaround. People change emails all the time. 

 

I will be left with no choice but to migrate all my 305GB worth of work over to Google Drive if this is not resolved.

 

 

Megan
Dropbox Staff
Go to solution

Hey @pkonye, sorry to hear this caused you trouble.

 

The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.

 

Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?

 

Let me know more!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Rezzak
Explorer | Level 3
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Hi,

 

Does anyone know how I can change my email address on my Dropbox account without being able to log into that email address? 

 

Thank you!

Mark
Super User II
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@Rezzak wrote:

Hi,

 

Does anyone know how I can change my email address on my Dropbox account without being able to log into that email address? 

 

Thank you!


Unless the email address had already been confirmed then it isn't possible. You will need to set up a new account instead. 


 


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Rezzak
Explorer | Level 3
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What do you mean already been confirmed? I believe I originally had it confirmed, it's just been many years that now I don't have access to it, but have been using the dropbox account since.

Hannah
Dropbox Staff
Go to solution

Hey @Rezzak, do you have access to the Dropbox account itself and know your password?

 

If you do and you've previously verified your email address, you should be able to change the email from this page.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Rezzak
Explorer | Level 3
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Hi Hannah,  

  

I currently have access to the dropbox account. When I click to change my email it says, "For your security, Dropbox requires you to set a password to change your email." And that an email would be sent to the current email address on file. The problem is, I unfortunately don't have access to that email anymore as I used it awhile ago back in university.

Rezzak
Explorer | Level 3
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To be honest, if it's a hassle or cannot be done, then I will make a new account. The current one has 2.3 GB of storage vs making a new one which would be 2 GB. Not a big difference.

Walter
Dropbox Staff
Go to solution

Hi @Rezzak, sorry to jump in here, but I just wanted to mention that this would be the best move here, since you don't have access to the email address that's connected to the original account and no way to regain access too.

 

Just make sure to download all of your files from the account first. 

 

Let us know if you need anything else. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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HubbaHubba
New member | Level 2

In settings it reads that my email is "unverified" which is wrong but I cannot fix it, the software will not allow this.  It is impossible to contact anyone in Dropbox to fix this.  I submitted a Technical Help thing but no response.  Dropbox has horrible tech support, no way to speak to anyone to resolve this.  Somehow Dropbox left out a period in my email and there is no way that I can fix this or contact anyone at Dropbox to fix this. I have wasted hours clicking here and there to try to contact someone to fix my email which used to be correct but now Dropbox somehow messed it up.  Sorry sorry tech support.  Name is Ted M., correct email is [removed] but Dropbox has [removed].  Just hopeless people.

 

[personal information removed per the Community's Guidelines]

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    Hannah Dropbox Staff
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    HubbaHubba New member | Level 2
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    Rezzak Explorer | Level 3
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