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Change my email address without having access to email account used to create the dropbox account

Change my email address without having access to email account used to create the dropbox account

Thommas
New member | Level 2
Go to solution

Hej,

I have  a problem. The email account I used when creating my dropbox account isn't valid anymore. I do remember my password. When I try to log in (as described in the upport section), Dropbox says it sends a code to my invalid emailaddress. Is there a way around this? 

 

I can access my account on my phone. Can I change the email address on the phone?

 

Best regards

Thommas

20 Replies 20

Hannah
Dropbox Staff

Hey @HubbaHubba, sorry to see that you're having this issue.

 

If you used an email address with a typo, which is non-existent, you won't be able to verify the email in order to change it.

 

Is this a paid account or a free one?

 

If it's just a free one, I would suggest you download your files to your computer and basically create a new account, with the correct email and upload them there.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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