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Changing Email: says email already taken.

Changing Email: says email already taken.

EthanSB
New member | Level 2

I am trying to change the email on my account to my new work email. I established the account with a personal account. The new email I am trying with saying already taken - but how since i own this email and never used it before with drop box. How can I change it?

Thank you

12 Replies 12

Mark
Super User II

If it says it exists it means there is already a Dropbox account using that email. 

 

So you need to log on to that one (use www.dropbox.com/forgot if you cant remember the password), log on and either delete it or change the email on it to a different one. 

 

You will then be able to use it on this account


 


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timonius
New member | Level 2

How to change my old (not active) emailadress into my new one?

 

I tried to change the mailadress but it told me the new emailadress was already used. 

Then i deleted my account from the new mailadress (using google account to enter) and after doing that the mailadress still does not want to change...

 

How can i get my old account connected to my new mailadress?

 

Rich
Super User II

@timonius wrote:

Then i deleted my account from the new mailadress (using google account to enter) and after doing that the mailadress still does not want to change...


What message are you getting now that another account with that email address no longer exists?

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    Rich Super User II
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    timonius New member | Level 2
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    Mark Super User II
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    pjoc New member | Level 2
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    Hannah Dropbox Staff
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