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Confused about my account email and access on desktop

Confused about my account email and access on desktop

SueSi
New member | Level 2

I've been using Dropbox for years through one email address.  I recently closed the business connected to this email so (I thought) I changed the email associated with my Dropbox to a new address.  Now I am only able to access my files and folders if I login to Dropbox on a browser.  I want to be able to access the files, as I used to, in my Windows explorer folder but there's nothing there (except newly saved files).  I'm also working on a new pc and I can't seem to change the email associated to the pc.  Is this anything to do with my problem?

Can anyone shed any light on this please?

1 Accepted Solution

Accepted Solutions

SueSi1
Helpful | Level 5

Think I've sorted it now.  My files had not syncd to my PC but I have come across the step I needed to complete. Thank you

View solution in original post

6 Replies 6

Jay
Dropbox Staff

Hi @SueSi, thanks for bringing this to our attention.

 

Just for clarification, are you able to login to the Dropbox account and change the email address on this page?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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SueSi
New member | Level 2

Yes that's I can access this page, I can see the correct email is showing as my personal email (and change if necessary) and I can see all the correct files and folders on the left hand side.

Jay
Dropbox Staff

Does it have the old business email address that you no longer use? 

 

Are you able to change it to another email address that you have access to, one which isn't already associated with a Dropbox account?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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SueSi1
Helpful | Level 5

When you ask 'does it have the old business email'  are you referring to my PC or Dropbox account?

SueSi1
Helpful | Level 5

Think I've sorted it now.  My files had not syncd to my PC but I have come across the step I needed to complete. Thank you

Jay
Dropbox Staff

Thanks for the update, could you let us know what you found so that it might help other users with similar questions?


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Jay Dropbox Staff
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    SueSi1 Helpful | Level 5
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    SueSi New member | Level 2
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