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Dropbox defaults to Backups

Dropbox defaults to Backups

NI44
Explorer | Level 4

Hi,
Today my Dropbox suddenly started redirecting into "Backups" and I am unable to upload files to my account. It seems to want to automatically backup or sync all my files which I do not want. I searched for instructions of how to disable backups but can't find the settings listed.

According to Dropbox help page the disabling should happen by:

  1. Open your Dropbox desktop preferences.
  2. Click the Backups tab.
  3. Click Manage backup
  4. Under Adjust settings, click Disable backup.

I can get to point 3 but I don't have any 'Adjust' settings option.

The screen is showing that my Mac is disabled for backups and the only action I can take is to enable backup...

Has anyone else had the same issue and how did you resolve it?

14 Replies 14

NI44
Explorer | Level 4

Hi,

 

I don't want any backups for any of my computers and I haven't set up any backups either, I only wish to upload selected files and folders from my computer. However, currently I am unable to access any of my files or folders on my Dropbox account.

Jay
Dropbox Staff

Have you tried deleting the backup from the site via this link?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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NI44
Explorer | Level 4

Hi, no I was scared to delete the device as it's unlinked to backups and since I can only access my Dropbox via Backups, if I delete my device I was worried it will delete all the files I have uploaded so far..?

NI44
Explorer | Level 4

I was just on the chat to Dropbox support and they advised how to sort this out.

I had to copy my main folder (in my case called Mac) from the Dropbox home page and paste it in the same location - ie. make a copy in the same location.

After this I was able to delete the original main folder (Mac) by going into the redirected backups/all page and delete it from there.

I now have a new main folder called Mac (1) which I can access normally.

Megan
Dropbox Staff

Awesome news @NI44 & thanks for updating us here. 

 

If you need anything else, we'll be one post away. Just give us a shout! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
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    Megan Dropbox Staff
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    NI44 Explorer | Level 4
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