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I have the free dropbox account. I received an email saying that my account will be closed on Thursday because I haven't used my account in over a year. This is crazy. I am in my account everyday, working with files. I stay signed into my account and do not sign out. I am signed in on 3 different devices. The email says I have been signed out on all devices in preparation for account closure. As far as I can tell, I am still signed in on all devices. The email says it could be contacting me regarding an unused account, but the email is correct for the account that I am using. Do I need to sign out of my account and back in for it to register that my account is active? Wouldn't adding , removing, and editing files show activity?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Megan
Community Moderator @ Dropbox
dropbox.com/support
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As I said in my post, the email address that was referenced IS the email address on the account that I am using.
If it helps, here are photos of the email I received and the address that pops up when I hover over the link in the email. The "microransom.us" in the link address makes me think that this is not an actual Dropbox email, but a phishing email. It's very well done. The only red flag that I see is the sense of urgency. Sent on Tuesday, closing account on Thursday. I am concerned that whomever sent the email will be able to seize my Dropbox account, encrypt my files, and demand a ransom. What safety measures does Dropbox have to prevent this?
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Hi There!
Thank you. I shared the email with my tech department. The email actually came from them. It was a test to see if I could be tricked into clicking on an unsafe link in a phishing email. I did not click on the link, so I passed the test! Thanks for the help.
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thanks, you too!
Hi there!
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