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Email notification settings are ignored

Email notification settings are ignored

GennadyKarasev
Helpful | Level 5
Go to solution

Why do i get spam emails from dropbox?

My email settings are off for any emails (news).

 

Screenshot 2023-03-31 00.39.14.pngdropbox-gmail.png  

38 Replies 38

joininonallthefun
Explorer | Level 4
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Same issues here. My account has been active for months, but notifications have recently started coming in even though all of my notification settings are unchecked. Clicking "Unsubscribe" in the email only takes me to the Notification settings page.

Hannah
Dropbox Staff
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Hey @angusm, thanks for bringing this to our attention.

 

Can you please let us know which email address this email came from?

 

Is the address one of the official Dropbox ones?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Hannah
Dropbox Staff
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Hey @idislikenotification, thanks for letting us know about this.

 

We appreciate your feedback here and I will make sure to pass your comments along to our team.

 

Some promotional emails cannot be disabled from your account settings, however, do you see an "unsubscribe" option at the bottom of this email?

 

If so, you can click that to unsubscribe.

 

If you have any questions, let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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idislikenotification
New member | Level 2
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It doesn’t help. After I click unsubscribe, it brings me to account setting and I can see I have optioned out of all. I tried this couple of weeks ago and you just keep sending me the email.

Hannah
Dropbox Staff
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Thanks for the update here.

 

I went ahead and passed your feedback about this along to our team.

 

If you need anything else, please let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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angusm
Helpful | Level 5
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Thanks for your reply.

 

The 'From' line of the message says that it's coming from "no-reply@em-s.dropbox.com" .

 

The message is signed using DKIM for that address, and it's sent through the 'mailgun.org' mailing service.

amydcb
Helpful | Level 5
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This is also happening to me. When I click on unsubscribe in the emails, it takes me to settings, where I have very few options checked. There's no reason I should be getting tips and tricks emails. 

Screenshot 2023-04-03 at 8.19.58 AM.png

Hoho2
Helpful | Level 6
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How do I stop dropbox from sending me stupid notifications. I know very well when taxes are due, I don't need them to heckle me!

Hoho2
Helpful | Level 6
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Great, now posting this created three new notifications.  I don't need this!

Jay
Dropbox Staff
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Hi @amydcb, @joininonallthefun, are you still receiving these emails today?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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