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Email notification settings are ignored

Email notification settings are ignored

GennadyKarasev
Helpful | Level 5
Go to solution

Why do i get spam emails from dropbox?

My email settings are off for any emails (news).

 

Screenshot 2023-03-31 00.39.14.pngdropbox-gmail.png  

38 Replies 38

amydcb
Helpful | Level 5
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The most recent one was sent to me today at 3:06 AM

WhiteZero
Explorer | Level 4
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I've also received this same "3 steps to make tax season as pain-free as possible" email FOUR times now. I have all email notifications turned off on my account. I've also tried enabling and disabling the emails in my preferences. There is obviously something wrong on Dropbox's side here. 

Nancy
Dropbox Staff
Go to solution

Thanks for posting here, @Hoho2

 

As a first step, can you please clarify for me which Dropbox platform you keep receiving those notifications on? Is it the Dropbox website or the desktop/mobile app? 

 

Do you keep receiving emails from Dropbox perhaps? 

 

Let me know, and we’ll take it from there.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Hoho2
Helpful | Level 6
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cell phone

 

Nancy
Dropbox Staff
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Hey @angusm!

 

Can you also upload couple of screenshots of the emails you keep receiving from Dropbox? That’ll help me assist you further. 

 

Just make sure your email address isn’t showing on any of these screenshots, due to security reasons.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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angusm
Helpful | Level 5
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Here's the most recent example (I deleted the earlier one).

This mail was sent to the address associated with my Dropbox account (not visible in the screenshot, as I edited it out).

 

Screen Shot 2023-04-03 at 6.02.12 PM.png

joininonallthefun
Explorer | Level 4
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Yes, I received one today at 13:25 PDT.

SurferVenus
New member | Level 2
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I have also been having this problem. Every single notification type is unchecked in settings. My last email was half an hour ago advertising the Dropbox desktop app.

Craig M.9
Helpful | Level 5
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Yeah I'm getting this tax notification too on Windows 10 PC. I had already turned off all the extraneous notifications through preferences, but this still made it through

Hoho2
Helpful | Level 6
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I get a huge number of emails (and spam phone calls) daily.  Please pass on to DropBox that their contribution to this is not appreciated!  It takes a considerable amount of time to weed out the crap from the legitimate.  My phone and email are PERSONAL, not a public billboard for DropBox or anyone else's use!

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