Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Why do i get spam emails from dropbox?
My email settings are off for any emails (news).
The most recent one was sent to me today at 3:06 AM
I've also received this same "3 steps to make tax season as pain-free as possible" email FOUR times now. I have all email notifications turned off on my account. I've also tried enabling and disabling the emails in my preferences. There is obviously something wrong on Dropbox's side here.
Thanks for posting here, @Hoho2.
As a first step, can you please clarify for me which Dropbox platform you keep receiving those notifications on? Is it the Dropbox website or the desktop/mobile app?
Do you keep receiving emails from Dropbox perhaps?
Let me know, and we’ll take it from there.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
cell phone
Hey @angusm!
Can you also upload couple of screenshots of the emails you keep receiving from Dropbox? That’ll help me assist you further.
Just make sure your email address isn’t showing on any of these screenshots, due to security reasons.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Here's the most recent example (I deleted the earlier one).
This mail was sent to the address associated with my Dropbox account (not visible in the screenshot, as I edited it out).
Yes, I received one today at 13:25 PDT.
Yeah I'm getting this tax notification too on Windows 10 PC. I had already turned off all the extraneous notifications through preferences, but this still made it through
I get a huge number of emails (and spam phone calls) daily. Please pass on to DropBox that their contribution to this is not appreciated! It takes a considerable amount of time to weed out the crap from the legitimate. My phone and email are PERSONAL, not a public billboard for DropBox or anyone else's use!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!