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Email notifications stopped for shared folders

Email notifications stopped for shared folders

BrendaF9
Explorer | Level 4

A folder was shared by the owner with five people.  It contains a spreadsheet that is routinely updated.  For more than a year, we have received email notifications when the owner made changes.  Now those emails have stopped for some reason.  Owner hasn't made changes to her settings, either have recipients.  I can go into Dropbox, open folder, and see the Activity pane at the right telling me she's edited the document.  But we're no longer receiving the email notifications.  How do we fix this?

14 Replies 14

Megan
Dropbox Staff

Hey @BrendaF9, one last question, please. 

 

Is there a chance that the comments on the files have been resolved? 

 

You can check this by previewing an example file the comments were made on, then you can click on the three dots ... and show resolved comments.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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BrendaF9
Explorer | Level 4

This problem has not been resolved.  One of the folders that I'm following where I'm supposed to receive an email any day with activity has had editing chances made twice in the last week and I was notified of neither.

However, the other folder was edited and I did receive the email notifying me of the same.

I have decided I cannot rely on Dropbox's email notifications, I have to check the site myself.

Hannah
Dropbox Staff

Sorry to jump in here, @BrendaF9.

 

Might we send you an email, so we can look into this privately?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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BrendaF9
Explorer | Level 4

Yes, you can email me.  Do I post my address here?

 

Megan
Dropbox Staff

Hi Brenda, I just sent you an email. 

 

Reply back to me, and I'll see you there. 

 

Cheers! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    BrendaF9 Explorer | Level 4
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    Hannah Dropbox Staff
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