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External HDD not available in the "Manage Backups" settings

External HDD not available in the "Manage Backups" settings

Danimach
Explorer | Level 3

I'm trying to set up a backup for my external 8TB Seagate Hub.

The drive is not offered as an option under the "Manage Backups" settings on the desktop app.

A USB memory card reader was recognized and offered as an external drive backup (that's not showing now either).

 I've tried multiple USB3 ports and multiple USB3 cables. I've uninstalled and reinstalled dropbox on my PC. Still can't set up the backup.

Any suggestions?

Thanks in advance.

20 Replies 20

Nancy
Dropbox Staff

Thanks for the screenshots, @Danimach! This is a bit odd, indeed. 

 

Can you please try to disable the auto backup, as it shows on your first screenshot, restart your device and then, connect your hard drive again and restart the backup process, after your Dropbox app appears to be up to date? 

 

Does the backup stop at the same point if you do this?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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