Follow folder option grayed out - shared folders, business account

[nrf]

Hello.  A similar thread started in 2021 was a dead end and has degenerated into other discussions so I thought I'd start over with this topic.

My boss asked me to figure out why the "Follow" option was grayed out on his shared folders (viewed from the ... menu in the online view), while in my account, I was able to choose Follow and set up email notifications with no problem.  I thought that was weird because even though he's not the account admin, the boss should have, if anything, more capabilities than the office peon.

A comment in the previous discussion indicated he may not have all his preferences set correctly.  In the desktop app, I located the preferences, & took a screenshot of what mine looked like (all of the notifications checked).  Before emailing the pic to him, though, I unchecked all the preferences to test that I was sending him the right solution.  I hit apply, then OK.  Voila, no more Follow option in the online version.  Excellent... I have found the source of the issue, right!?!  But not so fast.  I put the preferences back the way they were... apply... ok... NO FOLLOW OPTION.  It remained greyed out.  Restarted without success.  I do not want to try uninstalling and reinstalling as I own lots of important folders and am scared of what might happen.  And I should not have to do that, it's just a preference!  Right?  Any ideas out there for getting my Follow back?

I'm using Chrome, if it matters.

[Not Your Average Karen]

Ha ha Ty!
I tried on chrome on my PC and both chrome and safari both on my MacBook. I did have extensions running tho.

It began with the ppl I shared the link with letting me know that they couldn’t use the follow option I had made a screen record showing them how to do it…so I then checked it on my end.

I made the recording a while ago, I can check the date if needed, just lmk.

I have an individual account, not upgraded.

I will try again tomorrow on those devices, but I just tried on iPhone via safari and it does the same thing.

[Jay]

Thanks for the info, keep us updated!

[Not Your Average Karen]

Update: It isn't greyed out today!

[Walter]

Glad to hear it's  sorted now and thanks for keeping us in the loop too @Not Your Average Karen 

See you around the Community and take care!

[nrf]

It's not sorted out for me!  If anyone else has a suggestion let the world know please.

[Megan]

Hi @nrf, your initial post happened more than a month ago. 

Do you still follow the same inconsistent behavior on all browsers, with the Follow button grayed out here and there?

[nrf]

Hi Megan,

The problem is not intermittent but consistent.  Once the setting initially greyed out it has not reactivated despite me resetting the permissions settings as described in my previous posts.

I just checked again on my PC (Chrome, Edge, Firefox) and Mac (Chrome).

If your tech support people want to videoconference and troubleshoot live I would spend some time with them - a fix would save me lots of time emailing my higher-ups whenever I add info to their folders.

Nicole

[Hannah]

Hey @nrf, thanks for the additional info here. 

Is it okay if we send you an email, so we can look into this internally?

[nrf]

Sure. 

[Hannah]

Thanks @nrf, I just emailed you and we'll continue there!