Free Account Hacked - Password and e-mail changed

[Sasq]

I think someone got the password to my Dropbox account and changed the associated password and e-mail account.  Is there anything I can do?

Thanks

edit: I see someone else had the same problem, I'll contact support.  Thanks

[Yukarichels]

I have tried for years to get my account back,

they will not change my number or the contact info that was changed.

[Yukarichels]

you will not help me retrieve my own photos even if I can prove they are mine and the account is mine without the email?

[Jay]

Hi @Yukarichels, do you have the ticket ID from when you contacted the support team in order to locate it on the system?

[Yukarichels]

Ticket 18233704 

Ticket 11258895 

Ticket 18290444 

[Nancy]

Hi @Yukarichels, hope it’s OK if I jump in. 

I was able to locate your tickets in our system, and from what I can see, a member of our specialized team is looking into your request at the moment and they have replied back to you. 

As a result, I’ve left them an internal note with your convo here.

[Theo Mampaey]

Hi Nancy, this week my account has been hacked. User sent mails with an attachment to my contacts and even replied from my emailaddress using my signature as well. Can you please reset the account because the hacker changed the emailaddress as well. fyi, this is my hotmail. the account that has been compromised is a business address.

[Mark]

@Theo Mampaey 

You need to contact Dropbox support direct as per links in this thread.