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Re: Live Chat

How can I access live chat for support?

inessa728
Explorer | Level 4
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where can i find the Live chat on my account?? 

33 Replies 33

bilal qureshi
New member | Level 2
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i want my old account back please
[Removed as per Community Guidelines]

Dale Goodwin
New member | Level 2
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My account is not yet activated.  I was previously using the chat function as I explored things I wanted to do.  I thought I was done and now have more questions.  What do I do?

cduniforms
New member | Level 2
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I have Drop box plus account and chat support doesn't even work. i clicked 50 time live chat button but nothing opens.

We have 5 accounts with drobox, and now we will just cancel them all, we don't want support which does not even work.

 

Hannah
Dropbox Staff
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Hey @cduniforms, sorry to see you're having trouble accessing the live chat support option.

 

Did you try from a different browser or from a private browsing window, to see if you get a different behavior?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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k6ncx
Explorer | Level 4
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Live Chat is listed. But it takes me to SALES chat.

JEToronto
Explorer | Level 4

Sorry to piggy back here - although live chat support is an option for a Business Standard plan admin, may I assume this doesn't apply to a trial? Thanks!

Hannah
Dropbox Staff

Hey @JEToronto!

 

Indeed, phone support is not available to Dropbox Business trial accounts.

 

Is there something you'd like assistance with?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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JEToronto
Explorer | Level 4

Thanks @Hannah, good to be assured! Email option works for me, but my non-urgent question is (if ok in this thread): when resuming sync (after pausing overnight/shutdown-restart), why does upload starts all over, and not where left off.

Megan
Dropbox Staff

Hi @JEToronto, sorry to jump in here! 

 

Normally, when you resume syncing after pausing, the syncing process should continue exactly where it left off. 

 

Can you tell me what you see in regards to the app's syncing status when this happens, and clarify the version of the Dropbox app that you're using on your end? 

 

Keep me posted, and we'll take it from there! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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JEToronto
Explorer | Level 4

Jump right in, @Megan (sorry to steer so far from Live Chat)! I thought so too (by def'n: resume, not restart).

  • Syncing [file name]
  • Desktop (Mac) v. 178.4.4811

Thanks!

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