cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How can I access live chat for support?

How can I access live chat for support?

inessa728
Explorer | Level 4
Go to solution

where can i find the Live chat on my account?? 

33 Replies 33

Nancy
Dropbox Staff
Go to solution

Hi from me too, @JEToronto

 

Just to clarify, is your desktop app syncing a specific file each time / the last file you added to your Dropbox account or does it start syncing from the start a large amount of files instead?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JEToronto
Explorer | Level 4
Go to solution

Hi @Nancy too! One-file-at-a-time type (ADSL) here.

Let's say: 8pm upload one 500mB file (i.e. drag into Dropbox folder) - 11pm pause sync @ 250 remaining, shutdown Mac - next 8am restart Mac, resume sync... but back to 500 to go :grimacing_face: (Think minor-Sisyphus)

Hope this answers what you asked.

And to be clearer: on previous few occasions, not "this just happened/what's going on!?"

Appreciate the attention!

Hannah
Dropbox Staff
Go to solution

Thanks for the additional info here, @JEToronto.

 

This might have to do with the fact that it's an upload, especially if it's just one single file.

 

Do you notice the same behavior with entire folders of smaller files?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

JEToronto
Explorer | Level 4
Go to solution

Hi again @Hannah!

I've not had need to download, to pause/resume - hope that's what you meant.

Nor a folder of files at once.

 

Just a thought: is there a cookie for upload progress in Desktop app?

 

Anyway, nbd: ok to shutdown only when upload completes, and not paying for extra traffic.

Sure hope this has been helpful to others (?).

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    JEToronto Explorer | Level 4
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    Nancy Dropbox Staff
What do Dropbox user levels mean?