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How can I merge accounts or add an email to my account?

How can I merge accounts or add an email to my account?

RPL5
Explorer | Level 3

Hello, I have 2 accounts. One is paid and the other, used less frequently but needed for business is a free account. I'm only using it to share or upload docs to someone else's paid account. I cannot add the email from my second account to my paid account since it's taken. What's the fix here?

 

I really don't feel like I should be paying for two accounts but I need a way to merge them. I believe an option "may" be to move all the files from 2nd account (many are shared and not mine to modify) to my paid account and then delete or terminate my free account. Please advise.

3 Replies 3

Jay
Dropbox Staff

Hi @RPL5, when you say 'add the email', do you mean you want to change the email address on the paid account, or to add it as a secondary email address? 


Jay
Community Moderator @ Dropbox
dropbox.com/support


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RPL5
Explorer | Level 3

Hi Jay, ideally I'd add my 2nd email, which now has it's own account associated with it, to the primary, paid account without losing access the data currently accessible from the 2nd account. Thanks.

Mark
Super User II

Hi @RPL5 

That isnt possible to merge accounts. What I'd suggest is moving all data from one (free) to the paid one. You can use shared folders for that. 

 

You can then delete the free account and add the second email to https://www.dropbox.com/account/general 🙂


 


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    Mark Super User II
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