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How can I remove a previously linked device, so I can link a new one?

How can I remove a previously linked device, so I can link a new one?

cjthelder
Explorer | Level 4

I tried to install Dropbox on my new computer.  It says it is limited to three and that is all I have. The problem is, I think, is that it still has my prior laptop registered (with an iPad and iPhone as second and third). My laptop, a MS Surface Book, was damaged and has been replaced with the same type of computer (thanks to the damage insurance). I only need to install Dropbox on this laptop now (as I've had to do with all other apps). There will still only be three.

 

Right now I can't install and use it on my new computer.

 

So how can I remove that prior computer from my account so I can install the app on my new one?

 

Thanks in advance.

1 Accepted Solution

Accepted Solutions

Hannah
Dropbox Staff

Hey @cjthelder, thanks for reaching out to us.

 

If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here.

 

Once the number of connected devices is below 3, you should be able to connect a new one.

 

I hope this helps, but if you need anything else, please let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

4 Replies 4

Hannah
Dropbox Staff

Hey @cjthelder, thanks for reaching out to us.

 

If you'd like to remove a previously linked device from your account, you need to delete it from your account settings here.

 

Once the number of connected devices is below 3, you should be able to connect a new one.

 

I hope this helps, but if you need anything else, please let us know.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

cjthelder
Explorer | Level 4

Thank you.  I found my iPhone, iPad, and a laptop listed as being linked.  The laptop was an old one, so I unlinked it.  Now I have only my iPhone and iPad linked.  I guess I will just re-install the app so it will recognize my new laptop, correct?

Rich
Super User II

@cjthelder wrote:

I guess I will just re-install the app so it will recognize my new laptop, correct?


Correct.

cjthelder
Explorer | Level 4

Thank you.  I will get to it.  I've got so many other problems right now on this computer that I must take care of as well.

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Top contributors to this post

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    cjthelder Explorer | Level 4
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    Rich Super User II
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    Hannah Dropbox Staff
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