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Re: How do I disable Dropbox Backup?

How do I disable Dropbox Backup?

Susanna S.2
Explorer | Level 4
Go to solution

How do I get rid of Dropbox Backup -- the PC folder that appeared in my Dropbox folder? It includes folders I don't want backed up, i.e., Documents and Downloads. I'm on a PC.

1 Accepted Solution

Accepted Solutions

Jackson
Dropbox Staff
Go to solution

Hi there @Susanna S.2, thank you for reaching out.

 

You can disable computer backup, following the steps on this article.

 

Make sure to select "Keep content in folders on this PC" during the process, to return the folders to their original location.

 

Cheers!


Jackson
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

15 Replies 15

Jackson
Dropbox Staff
Go to solution

Hi there @Susanna S.2, thank you for reaching out.

 

You can disable computer backup, following the steps on this article.

 

Make sure to select "Keep content in folders on this PC" during the process, to return the folders to their original location.

 

Cheers!


Jackson
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, please give it a Like below.
:arrows_counterclockwise: Still stuck? Ask me a question!
:pushpin: Tips & Tricks Find new ways to stay in flow or share your tips on how you work smarter with Dropbox.

Susanna S.2
Explorer | Level 4
Go to solution

Thanks. I figured it out. I'm still angry that Dropbox decided to back up my Documents and Downloads folders. My attempt to undo that lost me a year's worth of Zoom recordings (which I'm still hoping to get back from Carbonite because of course Dropbox didn't save them).

Susanna S.2
Explorer | Level 4
Go to solution

Thanks. I figured it out -- but I'm still trying to get back a year's worth of Zoom recordings. They couldn't be restored from Dropbox, so now I'm trying to get them back from Carbonite. This is proving difficult. I've lost my faith in online backup services. If/when I get my Zoom folder back, I'm going to do what savvy friends have been advising for years: back everything up to an external hard drive and don't rely on online backup services.

ClockRoy
Explorer | Level 3

Hi, I want to delete backup and turn off. I only have basic Dropbox and when I get the menu I do not appear to have the sync and backup tab which the support says you need to allow access to backup! Can anyone please help, advise.

Megan
Dropbox Staff

Hi @ClockRoy, welcome to our Community! 

 

As a first thing, you need to make sure you're checking your desktop app, and not accidentally looking at your account online for these tabs. Have you tried accessing your Sync tab, using the app's preferences

 

Can you also try to disable the feature online, using your Backup page? Give it a go, and let me know of any updates.

 

Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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ClockRoy
Explorer | Level 3

Hi Megan, 

I have the app on my desktop PC and if I single click nothing happens, if I double click it opens Dropbox with the explorer window and all files are shown but there is no home or other Dropbox to click. If I open the app on my tablet I have the menu and home button etc. I can access personal details settings etc. But there is no preferences tab. Also when online on the Dropbox site I cannot find a backup page. Why cant you just make it easy to access backup from the tablet app? I just have loads to delete from backup and free up space.

Best regards, Roy 

Megan
Dropbox Staff

Hi @ClockRoy, could you send me a couple of screenshots of what you see on your end, on your device? 

 

Also, please make sure you're clicking on this icon, that's located next to your WiFi on the task bar.


Megan
Community Moderator @ Dropbox
dropbox.com/support


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ClockRoy
Explorer | Level 3

Hi Megan, 

 

Screen shots 

 

20230824_140944_resized.jpg20230824_141029_resized.jpg

Megan
Dropbox Staff

Hi @ClockRoy, thanks for the screenshots! 

 

It seems you're not clicking on the right icon, in order to follow the steps. This icon will open your Dropbox content locally, not the app's settings.

 

You'd need to locate your Dropbox icon on the task bar, next to your WiFi, and date-and-time icon. 

 

Can you see it there, and follow the steps? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
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