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How to change my email address when the email is no longer active?

How to change my email address when the email is no longer active?

MartynC
Explorer | Level 4
Go to solution

I need to change my email address as I no longer have access to the email. (Provider is useless) The instructions on Dropbox help simply don't work. Things are in different places to where they say they are and when you do find the right tab there is no 'edit' button thereby making it impossible. I am using a desktop Mac.

35 Replies 35

Mauxmoney
New member | Level 2
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I am being asked to open an demail at the address I can no longer reach, what do I do- Mauxmoney

 

 

Hannah
Dropbox Staff
Go to solution

Hey @Mauxmoney, I'm not really clear on the issue, would you mind sending us a screenshot of what you see?

 

Just make sure to hide any personal info on the screenshot.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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mwpmvanbeek
Explorer | Level 3
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Sorry Hanna, I was wrong. I did have a duplicate account. This arose from an incorrect procedure to change my password. I deleted 1 account and hope the problem is solved now. Thank you for your help.

Hannah
Dropbox Staff
Go to solution

No worries, I'm happy to help!

 

If you need anything else, make sure to let us know.

 

Have a great day!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Eventyrridderne
Explorer | Level 4
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I'm trying to delete my main account e-mail, (since it hasen't been in service for 10+´years and dosn't exist anymore. 

By I'm not allowed to change mail.  What is woring? 

// Daniel Benjamin (Eventyrridderne) 

Nancy
Dropbox Staff
Go to solution

Hi @Eventyrridderne

 

What do you see exactly when trying to update your Dropbox email address?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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Eventyrridderne
Explorer | Level 4
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"Please choose a new email"

It says.  
But it is a new mail I' writing. 

// Daniel

Rich
Super User II
Go to solution

@Eventyrridderne wrote:

"Please choose a new email" It says. But it is a new mail I' writing.


Is it also saying that the email is already in use? If so, it means there's already a Dropbox account associated with that email address.

Eventyrridderne
Explorer | Level 4
Go to solution

No it just says: 

Eventyrridderne_0-1676475630592.png

 

Walter
Dropbox Staff
Go to solution

Hey @Eventyrridderne, sorry to jump in here, but could it be that there's already an account associated with this email address of yours? 

 

Have you tried another email address as a test perhaps? 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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