cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

How to disable “ Someone has viewed your capture” notifications?

How to disable “ Someone has viewed your capture” notifications?

ZacDavies
New member | Level 2
Go to solution

I’ve tried disabling the notifications I think make sense, but these emails continue. Any idea how to disable?

1 Accepted Solution

Accepted Solutions

Walter
Dropbox Staff
Go to solution

Hey @ZacDavies, thanks for using Dropbox and welcome to the Community!

 

Can you please confirm that you've done this through the preferences of the Dropbox Capture app on your computer?

 

In the app's preferences there should be a toggle to 'Get notified when someone views' - did you try turning this option off? 

 

Let me know and we'll take it from there, Zac. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

View solution in original post

2 Replies 2

Walter
Dropbox Staff
Go to solution

Hey @ZacDavies, thanks for using Dropbox and welcome to the Community!

 

Can you please confirm that you've done this through the preferences of the Dropbox Capture app on your computer?

 

In the app's preferences there should be a toggle to 'Get notified when someone views' - did you try turning this option off? 

 

Let me know and we'll take it from there, Zac. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join

ZacDavies
New member | Level 2
Go to solution

I had no idea there even was a Dropbox Capture app! I downloaded it, flicked that toggle, and hopefully never need to open it again, as I just use the regular Dropbox desktop app. Thanks for the help!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    ZacDavies New member | Level 2
  • User avatar
    Walter Dropbox Staff
What do Dropbox user levels mean?