cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Want to know what we learned at IBC? Check out our learnings on media, remote working and more right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I am not being able to change my e-mail

I am not being able to change my e-mail

LeoneAC
Explorer | Level 4
Go to solution

I am trying to change my email by the common procedure, however it shows a red "X" (with no error message) and doesn't let me change my email address...

 

My email account will be deleted in a few days and I will loose access to my Dropbox account.

1 Accepted Solution

Accepted Solutions

Rich
Super User II
Go to solution

@LeoneAC wrote:

I am trying to change my email by the common procedure, however it shows a red "X" (with no error message) and doesn't let me change my email address...


Could there be another Dropbox account already associated with your new email address? Try to sign in, resetting the password if needed, with your new email address.

View solution in original post

3 Replies 3

Rich
Super User II
Go to solution

@LeoneAC wrote:

I am trying to change my email by the common procedure, however it shows a red "X" (with no error message) and doesn't let me change my email address...


Could there be another Dropbox account already associated with your new email address? Try to sign in, resetting the password if needed, with your new email address.

LeoneAC
Explorer | Level 4
Go to solution

You were totally right! It turns out that both emails I've tried so far was already registered in DropBox. So... I had to use a third one. Thank you so much!

Rich
Super User II
Go to solution

@LeoneAC wrote:

You were totally right! It turns out that both emails I've tried so far was already registered in DropBox. So... I had to use a third one. Thank you so much!


If the other accounts aren't needed, you can delete them or change the email address on them and that will free up their original email for use on another account.

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Rich Super User II
  • User avatar
    LeoneAC Explorer | Level 4
What do Dropbox user levels mean?