Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
Hello community,
Please I need urgent help on this, I have mistakably done a backup of my Mac for Dropbox and I can't access my Desktop on my Mac anymore after doing this it says, "Desktop can't be opened because the original item can't be found" I tried to disable backup from the Adjust settings but I get an error saying "Coulnd't stop backup because My mac was renamed, deleted or moved" besides, I checked the available documents of my desktop in the online backup available in the dropbox website and many is missing!! basically because my storage is full, now how can restore my whole desktop without any missing files??
App syncing is paused.
The image is what I saw - no finder.app found.
Hi @helpme5, if you try to unpause the app momentarily, and then try to disable Backup, do you notice any difference?
Megan
Community Moderator @ Dropbox
dropbox.com/support
Did this post help you? If so, give it a Like below to let us know.
Need help with something else? Ask me a question!
Find Tips & Tricks Discover more ways to use Dropbox here!
Interested in Community Groups? Click here to join!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!