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Can't log in, answered security questions via email only to be told that I can't be identified....sign in uses old email address that I cannot access. I'm still signed in on opad and laptop but can't seem to change my email address there. Help!!! I basically can't work without Dropbox access and I'm super annoyed...it's a paid account and I'm very unhappy with how hard it is to contact support
You can - www.dropbox.com/support. But, if you are using a free account you need to make sure that you are not logged in at all (even forums).
Note that if you loose access to email or 2FA there is no guarantee that an account is recoverable.
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You can see all tickets yourself at www.dropbox.com/support. Reply there instead of via emails. They are the only people who can try and help I'm afraid.
And there is no way, at all, to phone support I'm afraid.
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Hi @Swalby, welcome to our Community!
The 6 digit security code is used when you access the Dropbox account from a different location for security purposes.
Without access to the email address itself, it wouldn't be possible to read this code. Is it not possible to recreate the email address and attempt to login again?
If not, try submitting a help request to our support team directly through this page, while not logged in to your Dropbox account (you can try from a private browsing window).
Feel free to let me know the ticket number reference when you do.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for that, @Swalby! I’ve located your ticket in our system, and left an internal message to our team.
They’ll get back to you, when they’ve reviewed your case.
Nancy
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!