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I can't login to Dropbox on my phone

I can't login to Dropbox on my phone

margiew41
New member | Level 2

I joined Dropbox through my emails. I set up my account using my email address and a password. I can access Dropbox using my emails. Today I installed the Dropbox on  my iphone. When I opened the App, the screen said sign in using Apple or Google. I signed in using my Dropbox password and was knocked back, so I tried to sign in using my Apple pass word with the same result. The Help chat was useless. It just kept telling me to reset my password. I did that once but was still rejected.

Can anyone offer any help.

FYI -I am in  my 80s and reasonably computer literate for my age but may  have some lack of knowledge to resolve this problem.

1 Reply 1

Re: I can't login to Dropbox on my phone

Jay
Dropboxer

Hi @margiew41, thanks for bringing this to our attention.

 

What iOS device and version number are you running?

 

When trying to sign in on the Dropbox site, are you trying to use Apple or Google to sign in there, or just your normal email and password?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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