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Hello everybody,
Need to log in to my dropbox account but i forgot the password.
I cant reset it because the email address is business and not available anymore to email servers.
There is another way to confirm my id and have again access to my drop account??
Thank you very much.
Sorry to hear about this, @rickyx1313.
When was the last time you accessed this account? Could it be more than 12 months?
And is your password also expired on that account, do you remember receiving such an email at any point?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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@rickyx1313 wrote:
I think my password might have expired. I have the email working now that I started it with. Is there any way to get the account back?
If you have access to the email address linked to your account and your password is expired, you can try to reset the password. Keep in mind that if you haven't accessed the account for more than a year, it may have been deleted due to inactivity.
@rickyx1313 wrote:
I tried and it won't send me an email to update password
When was the last time you signed in to the account? If it's been more than a year then the account likely doesn't exist anymore.
@Kenville - the only way is to regain access to the email address I'm afraid OR an already connected device.
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I have two old dropbox accounts but I dont remember passwords AND I dont have access to the email info would be sent to anymore. I know it is stupid but I need help. Lots of precious docs in old accounts
@rellis as has been said it isnt possible without access to the emails I'm afraid.
Also. If you haven't logged in for over 12 months the data would have been removed anyway
Sorry
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Hi there!
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