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I can't reset my password as I have no access to the email

I can't reset my password as I have no access to the email

andreas chat
New member | Level 2
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Hello everybody,

 

Need to log in to my dropbox account but i forgot the password.

I cant reset it because the email address is business and not available anymore to email servers.

There is another way to confirm my id and have again access to my drop account??

 

Thank you very much.

32 Replies 32

Hannah
Dropbox Staff
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Sorry to hear about this, @rickyx1313.

 

When was the last time you accessed this account? Could it be more than 12 months?

 

And is your password also expired on that account, do you remember receiving such an email at any point?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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rickyx1313
Explorer | Level 3
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I think my password might have expired. I have the email working now that I started it with. Is there any way to get the account back? So many pictures my family and I would love to have again.

Rich
Super User II
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@rickyx1313 wrote:
I think my password might have expired. I have the email working now that I started it with. Is there any way to get the account back?

If you have access to the email address linked to your account and your password is expired, you can try to reset the password. Keep in mind that if you haven't accessed the account for more than a year, it may have been deleted due to inactivity.

rickyx1313
Explorer | Level 3
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I tried and it won't send me an email to update password

Rich
Super User II
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@rickyx1313 wrote:
I tried and it won't send me an email to update password

When was the last time you signed in to the account? If it's been more than a year then the account likely doesn't exist anymore.

rickyx1313
Explorer | Level 3
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It's been over a year. Oh well. Gone I guess. Thank you for your help.

Kenville
New member | Level 2
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I am having the same issue! Email used is deactivated so no longer have access to my account. Is there a way to gain access as it asking to enter 6 digits to verify account.

Mark
Super User II
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@Kenville - the only way is to regain access to the email address I'm afraid OR an already connected device. 


 


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rellis
New member | Level 2
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I have two old dropbox accounts but I dont remember passwords AND I dont have access to the email info would be sent to anymore. I know it is stupid but I need help. Lots of precious docs in old accounts 

Mark
Super User II
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@rellis as has been said it isnt possible without access to the emails I'm afraid.

 

Also. If you haven't logged in for over 12 months the data would have been removed anyway :disappointed_face: 

 

Sorry


 


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