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I can't reset my password as I have no access to the email

I can't reset my password as I have no access to the email

andreas chat
New member | Level 2
Go to solution

Hello everybody,

 

Need to log in to my dropbox account but i forgot the password.

I cant reset it because the email address is business and not available anymore to email servers.

There is another way to confirm my id and have again access to my drop account??

 

Thank you very much.

32 Replies 32

Hannah
Dropbox Staff
Go to solution

Hey @rellis, sorry to hear about this.

 

Is it possible to regain access to your email address?

 

Without access to the email, there's really no way of verifying your account ownership, to help you regain access to the account.

 

You can read more about this here.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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DELBOY12
Explorer | Level 3
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Lost password

Rich
Super User II
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@DELBOY12 wrote:
Can't get into my Dropbox account because I've forgotten my password

As long as you have access to the email address associated with your Dropbox account, you should be able to reset the password.

 

DELBOY12
Explorer | Level 3
Go to solution
I can't remember the password and i don't have access to the mobile number registered on the account plus i can't remember the recovery email so i honestly don't know how I'm going to get into my account

Rich
Super User II
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@DELBOY12 wrote:
I can't remember the password and i don't have access to the mobile number registered on the account plus i can't remember the recovery email so i honestly don't know how I'm going to get into my account

In that case, you won't be able to sign in to the account. You need access to the email address in order to receive the reset information. Also, if you have two-step verification enabled and it sends a code to your phone, you'll either need access to the phone or you'll need the emergency backup codes you were give when you enabled two-step verification.

 

DELBOY12
Explorer | Level 3
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Will it not send the verification code to my other email so that i can reset my password that way

Rich
Super User II
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@DELBOY12 wrote:
Will it not send the verification code to my other email so that i can reset my password that way

No, Dropbox will not do that, nor will they help you access the account if you don't have access to the email address associated with it.

gyula
New member | Level 2

I cannot reach my email associated for dropbox anymore. How can I change to an another email address, or how can I reset password?

Hannah
Dropbox Staff

Hey @gyula, sorry to hear about this.

 

If you don't know your password and have no access to your email, I would suggest reaching out to our support team.

 

You'll need to open a private browsing window and go to this page, to submit your help request.

 

Make sure you use an email address you can access.

 

I hope this helps!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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katrine9
New member | Level 2

Hi, 

 

I made the stupid mistake and created a Dropbox account with the wrong email a couple of months ago. I forgot the G in gmail, can you believe it? I also purchased the 2TB storage and added my files without realising the initial error with the email address. Now I have to return my computer to my previous job (on which I am logged in on the Dropbox account), and wanted to log in to my Dropbox on my new computer.

 

The thing is, I have forgotten my password as well. I can't reset it as that would mean I would need login to the "@mail.com"-mail, which I don't. 

 

So now I'm not really sure what to do. I don't remember the password so I can't update the email, and I can't reset my password because I don't have access to the wrong email. 

 

Any suggestions? Please.

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    Mark Super User II
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    katrine9 New member | Level 2
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    Hannah Dropbox Staff
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