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Re: I have a Dropbox Plus account, but when I sign in, I see a Basic one

I have a Dropbox Plus account, but when I sign in, I see a Basic one

ratusf
Helpful | Level 5
Go to solution

I have Dropbox Plus, but when I sign in I get to the previous version (Basic), which does not contain the current files.  I can only get to some of the new files by using the Link for those files, but get the message to upgrade. 

Thanks for any help.

1 Accepted Solution

Accepted Solutions

ratusf
Helpful | Level 5
Go to solution

Hannah, this is Ratus again. You were correct about a different email address. I never use the gmail address the new account is associated with, but signing in with Google at some point may have caused the change.

Thanks again for your helpful response.

View solution in original post

5 Replies 5

Hannah
Dropbox Staff
Go to solution

Hey @ratusf, thanks for joining us on the Dropbox Community!

 

Is it possible that your Plus account is under a different email address?

 

Have you checked your emails, to see which one is associated with the upgrade you made?

 

You can also use our payment lookup tool, to enter the billing info of the payment you made, so you can see the email address of the paid account.

 

Let me know how it goes.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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ratusf
Helpful | Level 5
Go to solution

Hi Hannah,

I used the same email address for the Plus upgrade. To verify I used the lookup tool and had to file a Billing Help request. Waiting for the Billing Help answer now.

Will keep you posted, and thanks for now.

Ratus

ratusf
Helpful | Level 5
Go to solution

Hannah, this is Ratus again. You were correct about a different email address. I never use the gmail address the new account is associated with, but signing in with Google at some point may have caused the change.

Thanks again for your helpful response.

Hannah
Dropbox Staff
Go to solution

Thanks for keeping me in the loop, Ratus!

 

I'm glad you were able to figure this out.

 

If you need anything else, make sure to let us know. Have a great week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

ratusf
Helpful | Level 5
Go to solution

Nice talking to a human and not a bot (I assume....)

Thanks again, Ratus

Need more support?