cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
We've been busy working on some major updates to the Community, so check out what's changing, what’s staying the same and what you can expect from the Dropbox Community right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

I have another account, but I don't remember the info. What can I do?

I have another account, but I don't remember the info. What can I do?

Motheruv6
New member | Level 2

I have another account but don't remember my info to get into it how do I get into it I do not want to lose everything in it.

 

2 Replies 2

Megan
Dropbox Staff

Hi @Motheruv6, welcome to our Community! 

 

When you say you don't remember the info, do you mean that you can't recall neither the password, nor the email used to create it? 

 

Is there any linked device, that you might have previously used with that account? Can you check any email addresses that you own, for any Dropbox related emails, that would help you identify if you opened an account with said email?

 

Let me know more, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Mark
Super User II

@Motheruv6 wrote:

I have another account but don't remember my info to get into it how do I get into it I do not want to lose everything in it.


Unless you can remember the email address (and still have access to it) it wont be possible to log in. Can you run a search on your emails for no-reply@dropbox.com to see if you can find any messages? 

 

How long ago did you last log in? If it was 12 months + the account would have been deleted due to inactivity 😞 


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Mark Super User II
  • User avatar
    Megan Dropbox Staff
What do Dropbox user levels mean?