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I keep receiving transfer email notifications, even though I disabled them

I keep receiving transfer email notifications, even though I disabled them

alimccarley
New member | Level 2

All my notifications are turned off, yet I still receive emails notifying me that a transfer I sent has not been downloaded. I get several of these every day. Please advise.

3 Replies 3

Re: I keep receiving transfer email notifications, even though I disabled them

Hannah
Dropboxer

Hey @alimccarley, thanks for bringing this to our attention.

 

Can you let me walk me through the steps you followed to turn off these email notifications?

 

And have you tried unsubscribing to the notifications from within the emails themselves?

 

Keep me posted.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Re: I keep receiving transfer email notifications, even though I disabled them

alimccarley
New member | Level 2

Hi Hannah, I've tried turning them off from the emails - no box is checked.

 

Happy for you to walk me through the steps!


Thanks


Ali

Re: I keep receiving transfer email notifications, even though I disabled them

Nancy
Dropboxer

Hey Ali, hope you’re doing great.

 

Can you try one more thing and let me know if it works? 

 

What I’d like you to do is go to your Dropbox Transfer page and click on the name of the transfer you’ve opened. 

 

If you do this, can you see an option saying “Download notifications”? If yes, please toggle that off, and let me know if that fixes the issue.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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    Nancy Dropboxer
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    alimccarley New member | Level 2
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    Hannah Dropboxer
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