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I'm getting emails with "Setup required: You haven't set up your folders yet..."

I'm getting emails with "Setup required: You haven't set up your folders yet..."

Rebecca_Skillman
Explorer | Level 3

I keep getting the above message. However, my folders have been in place for years. Any idea why I'm getting this and what, if anything, I should do?

1 Accepted Solution

Accepted Solutions

Nancy
Dropbox Staff

Thanks for checking, @Rebecca_Skillman! If you keep receiving similar emails in the future, let us know here, and we can investigate this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


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View solution in original post

5 Replies 5

Jay
Dropbox Staff

Hi @Rebecca_Skillman, thanks for bringing this to our attention.

 

Are you certain that the emails are referring to the same account you're currently using?

 

Is it possible that it's referring to another Dropbox account under a similar email, or another one entirely if it's a shared inbox?

 

This will help me to assist further!


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Rebecca_Skillman
Explorer | Level 3

Hi Jay, many thanks for yours. I thought the same thing (in fact I recently closed down my Gmail account, opened in error, now just using the Yahoo one). But the emails are addressed to the same address that I use for Dropbox. If I click on "Continue" in the email from Dropbox I arrive on a page that shows "Home" and the the "All files" tab indicated. No files show. I have to click on "All files" for the folders to appear.

Jay
Dropbox Staff

How often are you receiving these emails?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Rebecca_Skillman
Explorer | Level 3

In fact, now I look back I only had that particular email once. Previously, I had, "We noticed you're not taking advantage of your Dropbox account." So I have the feeling of being slightly hassled - perhaps it's only marketing.

Nancy
Dropbox Staff

Thanks for checking, @Rebecca_Skillman! If you keep receiving similar emails in the future, let us know here, and we can investigate this further.


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

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    Nancy Dropbox Staff
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    Rebecca_Skillman Explorer | Level 3
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    Jay Dropbox Staff
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