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Re: Not Receiving Email Address Verification Email

I'm not receiving the email to verify my account, any help?

Phil80
New member | Level 2

For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?

42 Replies 42

Phil80
New member | Level 2

and I correctly receive mail from the Dropbox community ...

Hannah
Dropbox Staff
Hey @Phil80, thanks for posting on our Community!

Can you check your spam folder, to see if the email went there?

If not, try adding no-reply@dropbox.com to your email contacts and then try to verify your email address again. 

Let me know how it goes.

Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Nick Smith
Explorer | Level 4

I've been trying to get this verification email for a few days now but it's not coming through. It's a work email and I had our IT department give me access to the quarantined folder but I don't see it there either. It's also not in my Spam/Junk. When I log in I get a red ribbon at the top of the screen that says "We can't reach you at [email address]. To make sure you don't lose access to your account, update your email"

maher1982
Super User

Hi, Please follow next three steps:

1- Check your spam folder to make sure it didn't end up there.

2- You can also add the email address no-reply@dropbox.com to your address book and then try sending the email again.

3- If you're still not receiving the email, contact your email service provider to troubleshoot further.

 

I hope this was helpful for you

Nick Smith
Explorer | Level 4

Yeah I unfortunately already tried those steps, but thank you for the reply!

maher1982
Super User

@Nick Smith  I hope that you will find a solution to your problem soon

Megan
Dropbox Staff

Hey @Nick Smith, I hope you're doing well!

 

Have you also tried requesting for the verification email from a different browser, or incognito mode, by any chance? 

 

Keep me posted! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Nick Smith
Explorer | Level 4

Requesting in Incognito mode worked, thank you so much Megan!

Megan
Dropbox Staff

Hey @Nick Smith, awesome! 

 

Glad to hear that! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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