Settings and Preferences
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For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
Hi,
I have the same problem. Dropbox is not sending any verification email to my email address. (and its not in my spam folder)
It's ridiculous that you could not fix this bug.
Hey there, @GB13, I'd be more than happy to help!
Have you tried requesting for a verification email, using a different browser other than the one you currently use?
Have you also tried to add the email address no-reply@dropbox.com to your address book and then send the email again?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi,
Thanks for the quick reply. Unfortunately neither tips worked for me.
Would it be possible to verify my account by some other means? I received the notification about your reply and I do receive community letters.
Cheers
Hey @GB13, can we actually send you an email, so we can look into this internally?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Yes please
Absolutely, I just sent you an email, so make sure to reply back to me, when you can. 🙂
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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I have the same problem, pleasy help me!
I tried all the suggestions in this topic.
Could you send me an e-mail please?
[email address removed per the Community's Guidelines]
Hey @Annarita Battista Pleasy, sorry to ask, but have you tried asking for the verification email through another browser?
If you haven't yet, please go ahead and also make sure to look for the email in your email's junk/spam folder as well.
Keep us posted!
Walter
Community Moderator @ Dropbox
dropbox.com/support
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Thank you @Walter !!!
Yes, I asked but they need more details about the error.
As I said I traied all the option.
I need to know which is the error when *dropbox sends me an e-mail, in order to allow Aruba to help me.
Someone could help me please?
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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