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I'm not receiving the email to verify my account, any help?

I'm not receiving the email to verify my account, any help?

Phil80
New member | Level 2

For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?

42 Replies 42

GB13
Explorer | Level 4

Hi,

 

I have the same problem. Dropbox is not sending any verification email to my email address. (and its not in my spam folder)

 

 

It's ridiculous that you could not fix this bug.

 

 

 

 

Megan
Dropbox Staff

Hey there, @GB13, I'd be more than happy to help! 

 

Have you tried requesting for a verification email, using a different browser other than the one you currently use? 

 

Have you also tried to add the email address no-reply@dropbox.com to your address book and then send the email again?

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GB13
Explorer | Level 4

Hi,

 

Thanks for the quick reply. Unfortunately neither tips worked for me.

 

Would it be possible to verify my account by some other means? I received the notification about your reply and I do receive community letters.

 

Cheers

Hannah
Dropbox Staff

Hey @GB13, can we actually send you an email, so we can look into this internally?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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GB13
Explorer | Level 4

Yes please

Hannah
Dropbox Staff

Absolutely, I just sent you an email, so make sure to reply back to me, when you can. 🙂


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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Annarita Battista Pleasy
Helpful | Level 5

I have the same problem, pleasy help me!

I tried all the suggestions in this topic.

 

Could you send me an e-mail please?

 

[email address removed per the Community's Guidelines]

Walter
Dropbox Staff

Hey @Annarita Battista Pleasy, sorry to ask, but have you tried asking for the verification email through another browser?

 

If you haven't yet, please go ahead and also make sure to look for the email in your email's junk/spam folder as well. 

 

Keep us posted!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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Annarita Battista Pleasy
Helpful | Level 5

Thank you @Walter !!!

Yes, I asked but they need more details about the error.

As I said I traied all the option.

 

I need to know which is the error when *dropbox sends me an e-mail, in order to allow Aruba to help me.

Annarita Battista Pleasy
Helpful | Level 5

Someone could help me please?

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Top contributors to this post

  • User avatar
    Hannah Dropbox Staff
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    leo2302 New member | Level 2
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    Megan Dropbox Staff
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    GB13 Explorer | Level 4
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