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I'm not receiving the email to verify my account, any help?

I'm not receiving the email to verify my account, any help?

Phil80
New member | Level 2

For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?

42 Replies 42

Megan
Dropbox Staff

Hi @Annarita Battista Pleasy, how are you today?

 

I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.

 

Thanks!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Annarita Battista Pleasy
Helpful | Level 5

I tried everything:

- requesting for a verification email, using a different browser, also in private mode

- Contact my email provider: Aruba. It need to know which is the error message that Dropbox receives.

- add no-reply@dropbox.com   in my address book

 

the chatbot is unavailable if I haven't confirmed the e-mail, but this is my problem!!!!!

 

I'm frustrated by this issue and the impossibility of have a feedback by dropbox.

 

Furthermore, manytime I could access to my account. The message is that the password is wrong!!!!

It isn't true.

I would be very grateful if you could reply.

Annarita Battista Pleasy
Helpful | Level 5

thank you!

I've just replied

Annarita Battista Pleasy
Helpful | Level 5

@Megan Did you receive my e-mail?

 

See you tomorrow... 

 

Thank you

Annarita Battista Pleasy
Helpful | Level 5

Dear Megan,

yesterday did you receive my e-mail?

I'm referring to this conversation:

https://www.dropboxforum.com/t5/Settings-and-Preferences/I-m-not-receiving-the-email-to-verify-my-ac...

 

thank you,

Annarita

Megan
Dropbox Staff

Hey @Annarita Battista Pleasy, I have responded back to your email. 

 

Thanks! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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GB13
Explorer | Level 4

Problem persists...

 

Dropbox still unable to send verification email. Unbelievable

 

 

 

 

 

Jay
Dropbox Staff

Hi @GB13, are you using a public email provider, or a private domain?

 

Are you receiving any emails in the junk/spam folder?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Annarita Battista Pleasy
Helpful | Level 5

thank you Jay It's private. Aruba.

What does it mean public?

Annarita Battista Pleasy
Helpful | Level 5

:red_heart: thank you Megan, I've just replied.

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    Hannah Dropbox Staff
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    leo2302 New member | Level 2
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    GB13 Explorer | Level 4
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