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For the validation of my account, I do not receive the mail from dropbox in my mailbox ... an idea?
Hi @Annarita Battista Pleasy, how are you today?
I just sent you an email, in order for us to have a closer look into this. Reply back to me, and we'll take it from there.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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I tried everything:
- requesting for a verification email, using a different browser, also in private mode
- Contact my email provider: Aruba. It need to know which is the error message that Dropbox receives.
- add no-reply@dropbox.com in my address book
the chatbot is unavailable if I haven't confirmed the e-mail, but this is my problem!!!!!
I'm frustrated by this issue and the impossibility of have a feedback by dropbox.
Furthermore, manytime I could access to my account. The message is that the password is wrong!!!!
It isn't true.
I would be very grateful if you could reply.
thank you!
I've just replied
Dear Megan,
yesterday did you receive my e-mail?
I'm referring to this conversation:
thank you,
Annarita
Hey @Annarita Battista Pleasy, I have responded back to your email.
Thanks!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Problem persists...
Dropbox still unable to send verification email. Unbelievable
Hi @GB13, are you using a public email provider, or a private domain?
Are you receiving any emails in the junk/spam folder?
Jay
Community Moderator @ Dropbox
dropbox.com/support
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thank you Jay It's private. Aruba.
What does it mean public?
thank you Megan, I've just replied.
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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