Settings and Preferences
The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.
I tried to log into my DB account from a remote location but it didn't take what I thought was my PW.
I did a PW reset and it must have started a new account.
Now I can't get into my old account.
help
thx
cz
So from your iPhone open Dropbox and go to the 'Personal' tab at bottom right. Check the email there.
Then on the computer open the Dropbox preferences by clicking on the icon top right and seeing email there. They need to match identically.
Another thing to check and look at is if you add a file from one device does it appear on other. If they dont you have two accounts by accident
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi @zuvers
Its not possible to have two accounts under one email, so, if its set up a new account your old account isnt linked to that email address.
How long ago did you last use the account? Can you still access it on other devices?
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
I can access it from my Iphone.
I use it all the time.
When I tried to log in from a remote computer it didn't like my PW and it had me reset it.
That's where the problems started.
cz
So from your iPhone open Dropbox and go to the 'Personal' tab at bottom right. Check the email there.
Then on the computer open the Dropbox preferences by clicking on the icon top right and seeing email there. They need to match identically.
Another thing to check and look at is if you add a file from one device does it appear on other. If they dont you have two accounts by accident
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
that did it.
I had a different email address on the original
now I need to delete the 2nd account
thx
cz
Amazing!
You can use https://help.dropbox.com/account-access/delete-account to delete accounts ![]()
-
-
-
- ![]()
Did this post help you? If so please mark it for some Kudos below.
Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.
Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible!
Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
If you found the answer to your question in this Community thread, please 'like' the post to say thanks and to let us know it was useful!