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Re: 2 accounts

I tried to log into my Dropbox account, but I must have created a new one and can't find the old

zuvers
Explorer | Level 3
Go to solution

I tried to log into my DB account from a remote location but it didn't take what I thought was my PW.

I did a PW reset and it must have started a new account.

Now I can't get into my old account.

 

help

 

thx

cz

1 Accepted Solution

Accepted Solutions

Mark
Super User II
Go to solution

So from your iPhone open Dropbox and go to the 'Personal' tab at bottom right. Check the email there.

 

Then on the computer open the Dropbox preferences by clicking on the icon top right and seeing email there. They need to match identically. 

 

Another thing to check and look at is if you add a file from one device does it appear on other. If they dont you have two accounts by accident


 


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View solution in original post

5 Replies 5

Mark
Super User II
Go to solution

Hi @zuvers 

Its not possible to have two accounts under one email, so, if its set up a new account your old account isnt linked to that email address. 

 

How long ago did you last use the account? Can you still access it on other devices?


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

zuvers
Explorer | Level 3
Go to solution

I can access it from my Iphone.

 

I use it all the time.

 

When I tried to log in from a remote computer it didn't like my PW and it had me reset it.

 

That's where the problems started.

 

cz

Mark
Super User II
Go to solution

So from your iPhone open Dropbox and go to the 'Personal' tab at bottom right. Check the email there.

 

Then on the computer open the Dropbox preferences by clicking on the icon top right and seeing email there. They need to match identically. 

 

Another thing to check and look at is if you add a file from one device does it appear on other. If they dont you have two accounts by accident


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

zuvers
Explorer | Level 3
Go to solution

that did it.

 

I had a different email address on the original

 

now I need to delete the 2nd account

 

thx

cz

Mark
Super User II
Go to solution

Amazing!

 

You can use https://help.dropbox.com/account-access/delete-account to delete accounts :slightly_smiling_face:


 


:penguin::penguin: - :penguin: - :penguin: - :penguin:


Heart Did this post help you? If so please mark it for some Kudos below. 


:white_check_mark: Did this post fix your issue/answer your question? If so please press the 'Accept as Solution' button to help others find it.


:arrows_counterclockwise: Did this post not resolve your issue? If so please give us some more information so we can try and help - please remember we cannot see over your shoulder so be as descriptive as possible! 


 

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