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Issue with removing old (unlinked) devices in Dropbox account settings page

Issue with removing old (unlinked) devices in Dropbox account settings page

VIP1
Helpful | Level 6

Hi Dropbox community,

 

Recently, I noticed that all of my devices from the entire history of my Dropbox app usage are listed again in the "Settings => Devices" section

 

Upon attempting to remove these old devices by clicking on the trash icon next to the respective device hostname, I encountered a problem. Instead of successfully removing the device, the page simply refreshes without any changes, and no error message is displayed (only green message with "Host dismissed" text)

 

I have made several attempts to resolve this issue, including refreshing the page, logging out and logging back in, and clearing browser cache, but the problem persists.

14 Replies 14

KalebC
Explorer | Level 4

Microsoft Edge Version 119

 

I've also tried it on a fresh install of Firefox, it didn't work there either.

Hannah
Dropbox Staff

Thanks @VIP1, I just sent you an email, so we'll continue there.

 

Can I reach out to you via email as well, @KalebC?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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KalebC
Explorer | Level 4

Sure.

Hannah
Dropbox Staff

Thanks, Kaleb! You've got mail. :slightly_smiling_face:


Hannah
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

VIP1
Helpful | Level 6

Just received an email from Dropbox support. After a few confirmations from my side, the support team briefly mentioned the following:

 

  1. Having a UI button that does nothing - It's expected
  2. Having a confirmation text message like 'Host dismissed' that doesn't mean anything is also expected
  3. Keeping a lot of dumb hostnames from childhood forever without any option to delete them, even with a paid Dropbox subscription - It's expected

im serious:dizzy_face:

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    VIP1 Helpful | Level 6
  • User avatar
    Hannah Dropbox Staff
  • User avatar
    KalebC Explorer | Level 4
What do Dropbox user levels mean?