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I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.
Btw, i have created a new account of dropbox as per the instructions.
Any help will be appreciated.
Thanks
@Walter my email is [Removed as per Community Guidelines]
Hi @rishab27, just for clarification, did you sign into any existing account, or did you create a new account in order to claim the promotional offer.
In the article my colleague posted, the offer is only valid for new Dropbox accounts, and not pre-existing accounts.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @rishab27, did you buy your device new or pre-owned?
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Thanks for the info, I've sent you an email regarding this matter, please could you reply to it as soon as possible.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Morfatt, happy Monday!
Let me ask: did you buy your device new or pre-owned?
Also, did Dropbox come preinstalled on the device or did you download it yourself?
Let me know more!
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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