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Lenovo Promotion Issue

Lenovo Promotion Issue

jonhammer6
New member | Level 2
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I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

 

Btw, i have created a new account of dropbox as per the instructions.

 

Any help will be appreciated.

 

Thanks

25 Replies 25

rishab27
Explorer | Level 3
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Sure

rishab27
Explorer | Level 3
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Sure @Walter

rishab27
Explorer | Level 3
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@Walter my email is [Removed as per Community Guidelines]

Jay
Dropbox Staff
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Hi @rishab27, just for clarification, did you sign into any existing account, or did you create a new account in order to claim the promotional offer. 

 

In the article my colleague posted, the offer is only valid for new Dropbox accounts, and not pre-existing accounts.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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rishab27
Explorer | Level 3
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Existing account but during the claim it did mention that i claim on existing account too

Megan
Dropbox Staff
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Hi @rishab27, did you buy your device new or pre-owned?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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rishab27
Explorer | Level 3
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New

Jay
Dropbox Staff
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Thanks for the info, I've sent you an email regarding this matter, please could you reply to it as soon as possible.


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Morfatt
Explorer | Level 3
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Hello, I am having the same Problem. This is now the 2nd lenovo laptop I have bought in 9 months that only gives me 2GB when it said I can get 100gb. Please could I also get assistance with this?

Megan
Dropbox Staff
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Hi @Morfatt, happy Monday! 

 

Let me ask: did you buy your device new or pre-owned?

 

Also, did Dropbox come preinstalled on the device or did you download it yourself?

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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