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Lenovo Promotion Issue

Lenovo Promotion Issue

jonhammer6
New member | Level 2
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I have purchased a new Lenovo Laptop in September 2021. During the initial windows installation, i was prompted for 100 GB dropbox storage for 1 year. Now after installation i am trying to claim 100 gbs but the account is reflecting only 2 gbs.

 

Btw, i have created a new account of dropbox as per the instructions.

 

Any help will be appreciated.

 

Thanks

25 Replies 25

Morfatt
Explorer | Level 3
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Hi Megan, both laptops were brought brand new without dropbox pre-installed.

Megan
Dropbox Staff
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Hi @Morfatt, thanks for the update! 

 

Did you or anyone else ever sign into Dropbox on your device using an email address other than your current account?


Megan
Community Moderator @ Dropbox
dropbox.com/support


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Morfatt
Explorer | Level 3
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Hi Megan, no I was the person to unbox it and switch it on. The lenovo promotion came up for 100gb free, so I clicked it and it installed Dropbox. When I created a new account, I saw it only has 2gb of space unfortunately.

Megan
Dropbox Staff
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I see. Can I send you an email, in order for us to have a closer look into this @Morfatt


Megan
Community Moderator @ Dropbox
dropbox.com/support


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ItachiROG
New member | Level 2
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I redeemed a 12 month storage subscription that came with my new lenovo laptop but only received 6 months.

Megan
Dropbox Staff
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Happy Monday @ItachiROG!

 

Can I send you an email, in order for us to have a closer look into this? 

 

Let me know more! 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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    Megan Dropbox Staff
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    ItachiROG New member | Level 2
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    Morfatt Explorer | Level 3
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