cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

Merge Two Personal Accounts

Merge Two Personal Accounts

nbkuz92
Explorer | Level 4

I have two personal accounts.  Account A has much more storage than Account B, however, Account B is linked to my preferred email address.  Account A is linked to an email address that is provided by my ISP which I am soon going to deactivate.  How can I move my files from Account B to Acount A AND switch email addreses from Account A to Account B and B to A?

12 Replies 12

Jay
Dropbox Staff

Can you give us more information on why it isn't working? What error are you getting exactly, and at what stage?

 

Any other info or screenshots would be helpful!


Jay
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

amitdonio
Explorer | Level 3

amitdonio_0-1687255260794.png

 

Nancy
Dropbox Staff

Sorry for jumping in, @amitdonio

 

It still looks like you're trying to move the whole shared folder, which seems to be the issue. 

 

Can you try to move only the files located within it, or instead of moving them, just copy them to another location on your Dropbox account?


Nancy
Community Moderator @ Dropbox
dropbox.com/support


Heart Did this post help you? If so, give it a Like below to let us know.
:arrows_counterclockwise: Need help with something else? Ask me a question!
:pushpin: Find Tips & Tricks Discover more ways to use Dropbox here!
:arrows_counterclockwise: Interested in Community Groups? Click here to join!

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Nancy Dropbox Staff
  • User avatar
    amitdonio Explorer | Level 3
  • User avatar
    Jay Dropbox Staff
  • User avatar
    Rich Super User II
What do Dropbox user levels mean?