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Missing sync option (smart sync)

Missing sync option (smart sync)

x184926
Explorer | Level 3
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Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences option are the same to each other. 

I am using a Windows 10 Laptop if that mean anything. 

zz.png

36 Replies 36

Walter
Dropbox Staff
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Hey @x184926, sorry to jump in, but I just wanted to mention that you should be able to use Smart Sync since you're on the Standard plan for Dropbox for Business teams plan. 

 

What options do you get when you right click on files you've stored in your Dropbox folder on your computer?

 

Have you rebooted your computer at all lately?

 

Did you install it with admin privileges in the first place?

 

Let us know what you find!


Walter
Community Moderator @ Dropbox
dropbox.com/support


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x184926
Explorer | Level 3
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Is there personal/business option? I don't remember choosing one, I just install as it is.

Mainly using as a member in a company, I remember there was an option way back for me to choose the company suggested option, now it just ask me to select which files to sync(download) into my laptop.

 

This is all the option when I right click the Dropbox file in my laptop.

Untitled.png

Megan
Dropbox Staff
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Hi @x184926, you earlier mentioned that your app's status was up to date, is that still the status at the moment? Could you send me a screenshot of this too?

 

Have you by any chance uninstalled the app, then re-installed


Megan
Community Moderator @ Dropbox
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x184926
Explorer | Level 3
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Do you mean this?

jkh.png

I already done multiple reinstall 

Megan
Dropbox Staff
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Hi @x184926, thanks for this! 

 

One last thing, please: Can you send me a full screenshot of your screen, when you right click on a folder inside your Dropbox folder?

 

Also, do you see any syncing icons on your files and folders? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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x184926
Explorer | Level 3
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Just ticks, there are more files that weren't synced

 

MM.png

Megan
Dropbox Staff
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Hi @x184926, thanks for the screenshot! 

 

Have you tried sharing any other file/folder other than the Dropbox cache folder? 

 

In your screenshot, I noticed that you're trying to share content from the Desktop backup folder, right? If that's the case, then this isn't something you can do at the moment due to security reasons.

 

Ideally, in order to check if the sharing context menu works as intended, you'd need to access your Dropbox folder, and find a file or folder that's not part of your Backup, and try it there. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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x184926
Explorer | Level 3
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I don't need anything from my desktop end, I want to sync the file from the company files without download it into my laptop. Is there a way to fix that or not? And why I can't do it now when before it was fine.

Dropbox app should just stay it way it is, now it's a pain in the ass without a proper UI.

Megan
Dropbox Staff
Go to solution

Hey @x184926, you can always disable the Backup feature, by following these steps

 

If you do that, your desktop files will stop syncing with Dropbox. Provided you want to sync something to us or share, you can always manually move it inside your Dropbox folder and proceed from there.  

 

As for the files and how to stop them from taking space to your device, you can follow these steps

 

I hope that clarifies. 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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x184926
Explorer | Level 3
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That is not what I want,

 

First, I never even wanted to sync anything from my desktop. No backup, no nothing. Just everything within the Dropbox folder.

Second, I just want to sync my company Dropbox by online-only, without me downloading everything to sync that way.

Third, my Dropbox option aren't even same to my co-worker which is the main thing I wanted to fix.

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