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Missing sync option (smart sync)

Missing sync option (smart sync)

x184926
Explorer | Level 3
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Where do i actually find the **bleep** smart sync, I either have to download and then sync or went to the website to access the file. With all the youtube guide I watched none of the preferences option are the same to each other. 

I am using a Windows 10 Laptop if that mean anything. 

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36 Replies 36

Megan
Dropbox Staff
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Hi @x184926, you're great, thanks for this! 

 

Is there any possibility that you've opted-out of the Dropbox system extension? Can you try the steps mentioned in this Help Center article, and report back to me with your results? 


Megan
Community Moderator @ Dropbox
dropbox.com/support


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x184926
Explorer | Level 3
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I have already reinstall many time, that doesn't do jack

Hannah
Dropbox Staff
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Hey @x184926, can you go to the general tab in your account settings and make sure the 'Dropbox system extension' is enabled?


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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x184926
Explorer | Level 3
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It wasn't enable, what happen after I enable it?

Nothing change in my Preferences setting

Hannah
Dropbox Staff
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That's good, now we know what the issue was.

 

Can you please enable it? Then close the Dropbox app and then relaunch it, to see if you will get the option to make a file online-only again.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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x184926
Explorer | Level 3
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Finally, now this can use as a references to show how hard to fix a simple problem but the option aren't shows in the app UI obviously. 

Hannah
Dropbox Staff
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Happy to see that this is resolved, @x184926.

 

Thanks for your feedback and if you have any other issues, let me know.

 

Have a great week ahead!


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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