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My account got disabled

My account got disabled

Bawlzofglory
Explorer | Level 4

 Hello!

I've been using dropbox for almost a year now. But just 5 days ago, my account got locked, i've never received any mail of this whatsoever. I've tried contacting support but i haven't received a reply yet, i'm too impatient because all my projects for school, work and private files were saved on there (I work on my laptop and I deleted them on there). 

I don't know if this helps but i had the payed version of dropbox but the payments suddenly stopped coming, could that be it? Because again I received no mail on that whatsoever. Or could this be a ban that was put on my account for some reason? Cause i'm running out of idea's and since all my files that i need for school are on there, i'm having a horrible week.

Does anyone know a solution to this problem? 


Thanks in advance! 

12 Replies 12

maher1982
Super User

Hi Kenny; Your account was closed, possibly due to a violation of Dropbox's Terms and Conditions or extended inactivity, possibly exceeding one year.

In any case, I believe the best avenue for assistance would be to reach out to Dropbox support via www.dropbox.com/support

They may be able to help you with the issue

Maikel2111
New member | Level 2

Hello,

 

can somebody please tell me why my account has been disabled after i paid for subscription a month ago?

Rich
Super User II

@Maikel2111 wrote:

can somebody please tell me why my account has been disabled after i paid for subscription a month ago?


You'll need to contact Dropbox Support directly. Visit the Support page while you're NOT signed in to a Dropbox account, including these forums, and you'll see an option for sign in issues. It's best to use an Incognito or Private browsing session to make sure you're not signed in.

 

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Top contributors to this post

  • User avatar
    Rich Super User II
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    Maikel2111 New member | Level 2
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    maher1982 Super User
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    kenny25 Explorer | Level 3
  • User avatar
    Bawlzofglory Explorer | Level 4
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