cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 
Announcements
Share your feedback on the Document Scanning Experience in the Dropbox App right here.

Settings and Preferences

The Dropbox Community is here to help if you have questions about your account settings and preferences. Learn and share advice with members.

cancel
Showing results for 
Show  only  | Search instead for 
Did you mean: 

My account was suspended, how can I access it again?

My account was suspended, how can I access it again?

Michael G.88
New member | Level 1
Go to solution

Hi

I have been using DropBox for a long time to send the files to my customers.

Recently, one of my customers invited me to join her Business Team. I accepted the invitation, but I was suspecting that all my personal files were been sharing with the team, so I asked the administrator to change my email address, so I separate my personal files and team files. Today, I received an email saying that my account was suspended and I can't access my old DropBox anymore.

I need my account back. How do I proceed?

10 Replies 10

Erin G.
New member | Level 1
Go to solution

It's not clear at all. I use DropBox daily and the same thing happened to me. DropBox support had to restore my personal account. It took about a week. 

Need more support?
Who's talking

Top contributors to this post

  • User avatar
    Erin G. New member | Level 1
  • User avatar
    Mark Super User II
  • User avatar
    alexandros New member | Level 2
  • User avatar
    Richard P. Super User alumni
  • User avatar
    Rodolfo U. New member | Level 1
What do Dropbox user levels mean?