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My dropbox account is deleted

My dropbox account is deleted

bjchoi
Explorer | Level 4
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Hello,
I have used dropbox for several years (my dropbox mail address was: [Removed as per Community Guidelines]).
The problem is that I cannot access my account since 2021. Sep. 2.
Resetting password did not work. (No e-mail was arrived from dropbox.)
Today, I tried to register dropbox account with the same mail address. Surprisingly, an account with the same mail address was created. Maybe my original account with my data file was deleted.
I want to restore my data and original account. 
Thank you.
24 Replies 24

tomvanpuyvelde
New member | Level 2
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Dear Dropbox community,

 

I've been using dropbox several years without any problem until today.

A friend of me (also dropbox user) wanted to share with me a folder. I got an email from dropbox asking if I want te join their team. Since I was in a hurry I clicked on 'Join your team'.
What happened next was receiving several emails from Dropbox
- Your Dropbox Plus account has changed
- The Admin has deleted you as a member from the team
After that my Dropbox account was gone, so I had no access to any file, not on my desktop, nor via the browser. When I wanted to log in, it said 'account is cancelled'.
On top of this: no possibility for support.
After I had a call with my friend who has sent me the invite, he cancelled the suspension from his team.
The situation is now that I got acces to my files again, but as a member from his Dropbox business profile.
All I want is to restore everything to how it was.
Can anyone help me how I can do this?
Many thanks in advance for your help,
Tom

Rich
Super User II
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@tomvanpuyvelde wrote:

The situation is now that I got acces to my files again, but as a member from his Dropbox business profile.
All I want is to restore everything to how it was.


Your friend needs to convert your account back to an individual account. If he just removes you from the team, it deletes your account and he only has seven days to restore it. He must convert your account instead. Send him the link above.

LanMartuk
New member | Level 2
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Jay can you please advise if this is still the case? please email me ASAP. Mine was deleted, but I know for a fact, that I do not have anything that can be misconstrued as any violation. I have businesses with vital documents in my file. This is catastrophic to my business. 

Hannah
Dropbox Staff
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Hey @LanMartuk, thanks for the nudge here. 

 

Was your account part of a Dropbox Business team and your account got deleted by the admin, or is something else that's wrong?

 

Any additional info you can give us, would be really helpful.


Hannah
Community Moderator @ Dropbox
dropbox.com/support


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alanazim1990
New member | Level 2
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I exactly encountered the same issue with dropbox... It denied me having any account and asked me to create a new one which i did.. thinking that it would restore my data but it did not. 

We need assistance from dropbox engineer to resolve the issue.. and thanks for keeping our memories 

alanazim1990
New member | Level 2
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I would like to restore my data as well... on the same email address i am using...

Mark
Super User II
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Hi @alanazim1990 

 

Dropbox support cannot restore deleted accounts. If it was a personal one as soon as its deleted via the website thats instant and permanent. If it was a business one you need to get the Business Admins to do what @Hannah has already said. 


 


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Gamby
Explorer | Level 4
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since yesterday I'm receiving a message when logging in that my account was deleted and I didn't give such an order, the account and the main administration team members continue to work normally

Rich
Super User II
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@Gamby wrote:
since yesterday I'm receiving a message when logging in that my account was deleted and I didn't give such an order, the account and the main administration team members continue to work normally

It sounds like you were a member of a Business team and the team admin has removed you. You should contact your team admin. They should be able to restore your account as long as it was deleted within the last 7 days.

Gamby
Explorer | Level 4
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no, on the contrary, I am the team administrator, the account that was deleted was mine, the team member's continues normally

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Top contributors to this post

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    alanazim1990 New member | Level 2
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    Mark Super User II
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    Gamby Explorer | Level 4
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    Megan Dropbox Staff
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