Settings and Preferences
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Having trouble with dropbox not seeing a device. As in, if you go to settings and then click Security - you scroll down and it shows your device list and the devices that have been removed from list. Details:
-- I can have 3 active devices, presently shows only 2 listed
-- Have ended all dropbox tasks multiple times, have restarted laptop
-- Have quit dropbox in taskbar tray
-- Have reinstalled dropbox multiple times
-- I know dropbox is working with this particular laptop bc I've created "test" documents and saved them on laptop local dropbox file explorer - which then sync up to online files immediately
Because dropbox isn't seeing this laptop, I can't use backups. When I try to created a backup, it shows my old PC as the only option for the backup -- I can't choose my laptop bc it doesn't see it.
Any ideas?
You see my issue is - I do not have a 'dropbox folder' for this device anymore. Even though it is still a 'linked device'. I only noticed this yesterday. I have no clue as to why this is. The device in question is an M1 chip iMac, OS 12.6.2.
The issue is – the device in question does not have a dropbox folder anymore, even though it is listed as a linked device. It is really odd, because from the faulty device I can open dropbox desktop and access my work computer and laptop files. But when I am at work, my home computer does not show up in my dropbox!
If it helps, the device is an M1 chip iMac, with OS 12.6.2.
Hi @yasminaz, please could you contact the support team for them to investigate this in more detail.
Jay
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Jay – my ticket number was marked as resolved because I haven't gotten around to responding. I have now though, but not sure if the ticket will re-open. Do you mind taking a look? Thank you!
Hi @Nancy – my ticket number was marked as resolved because I haven't gotten around to responding. I have now though, but not sure if the ticket will re-open. Do you mind taking a look? Thank you!
Hey @rxiang, do you mind sending another reply to that ticket and let me know if you can do so without issues?
Hannah
Community Moderator @ Dropbox
dropbox.com/support
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Hi @Hannah – I bumped the email ticket but no one responded. When I go to the ticket
#23638400 I see it was marked as solved – how can I get help?
Hey @rxiang, I checked and it seems the ticket was indeed marked as "solved" after some days of inactivity.
However, I also checked and it seems you managed to create a new one, right?
I appreciate your patience, hold tight and an agent will take over your request shortly.
Megan
Community Moderator @ Dropbox
dropbox.com/support
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Hi there!
If you need more help you can view your support options (expected response time for a ticket is 24 hours), or contact us on X or Facebook.
For more info on available support options for your Dropbox plan, see this article.
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