New email address not accepted

[Lsballew]

Drop box will not accept my new email address

[Jay]

Hi @Lsballew, thanks for bringing this to our attention

Could you clarify what the exact message is when entering your email address?

Are you adding it on this page when logged into your account already, in order to change it?

This will help me to assist further!

[Lsballew]

Click on LB (personal) icon

Click on Manage Account

Click on Account Settings

Click on Personal Email - Edit

Type in new email, confirm email (using new email), put in existing dropbox password

click on update email

First instance of new email is surrounded by a redline box and has a small x in a circle below it. (update email button is still enabled but clicking on it again results in the same response)

[Lsballew]

...and, no, I am not on this page when I am trying to make the change, I am directly in my dropbox account, not on the forum

[Hannah]

Hey @Lsballew, is it possible that the email you're trying to use, is already used by another Dropbox account?

Try logging in with that address and request a password reset; if a password reset email comes to that address, it means it's already linked to another Dropbox account.