No option for "make online only" when I right click my files

[lauram73]

I have a professional DropBox account and I'm working on a Mac, OS 12.5.

I have several files that are sync'd locally that I would like to move off my hard drive and make online only. When I right-click on the folders, however, I'm not getting the option from the drop-down menu to make the files online only. Any suggestions?

Thank you!

[dropsyfied]

I have Mac os drop box file extensions enabled. I do not get the make online only option when I right click.

[Jay]

What options do you get when you right click a file in the Dropbox folder?

A screenshot of this would be helpful!

[Sam S]

I have enabled the Dropbox Finder Extensions in my Mac OS Preferences, but I still am not getting the "make online only" option when I right click on the folder.  Trying to free up the hard drive on my MacBook Pro, as Dropbox tells me it's full.  I am a Dropbox Professional user.  Thank you.

[Hannah]

Hey @Sam S, how are you today?

Are you only missing the 'make online-only' option, when you right click on a file in your Dropbox folder, or are other Dropbox options missing as well?

If you could send us a screenshot of the options you see, I'd appreciate it a lot!

[Sam S]

There are seven Dropbox options that come up when I right click on the file in my Dropbox folder; I'm not sure what is supposed to be there, besides "make online only," so not sure what else might be missing.

I took a screenshot but can't share it here because it "exceeds the maximum allowed size" of 3 MB

[Hannah]

Thanks for getting back to me, Sam.

Can you check if you also have the 'Dropbox system extension' option enabled in your account settings here?

[dropsyfied]

[dropsyfied]

In Mac Catalina 10.15.7 with Drop Box plus, I get no option to make online only. I am trying to free up hard drive space by making the files save online only. This was promised before I bought account. If this is not solved, I will close drop box account.

Right click on folders in dropbox after sign in

[dropsyfied]

Yes Mac extension is selected for my account.

[Megan]

Hey @dropsyfied, thanks for the screenshots, I appreciate them! 

What is the version that you have installed, and syncing status on your device, while we speak?