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No option for "make online only" when I right click my files

No option for "make online only" when I right click my files

lauram73
Explorer | Level 4
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I have a professional DropBox account and I'm working on a Mac, OS 12.5.

I have several files that are sync'd locally that I would like to move off my hard drive and make online only. When I right-click on the folders, however, I'm not getting the option from the drop-down menu to make the files online only. Any suggestions?

Thank you!

50 Replies 50

Kim chao
Explorer | Level 3
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Hi, i also got this problem of my computer with win11 system,how to fix this with windows system, thank you!

BronwynC
Explorer | Level 3
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I am having the same problem, can you tell me how to enable the dropbox extension in Finder in MacOS settings? 

Megan
Dropbox Staff
Go to solution

Hey @BronwynC, let's have a look into this! 

 

Do you face the same situation as the OP initially mentioned? Have you taken a look into this Help Center article? 

 

Which version of our app do you have installed on your device, and what do you see when you right click on a folder, or file inside your Dropbox folder? 

 

Keep me posted, and we'll take it from there!


Megan
Community Moderator @ Dropbox
dropbox.com/support


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BronwynC
Explorer | Level 3
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Thanks Megan.

Version 157.4.4801 on my Mac I believe.

This is a screen shot of my control/click (rightclick).

this is what I see when I right click on a folderthis is what I see when I right click on a folder

Walter
Dropbox Staff
Go to solution

Hey @BronwynC, sorry to jump in, but do you get the same options for single files as well? 

 

Also, could you clarify what plan you're on and the desktop app's exact status and version as shown in your menu bar?

 

Could you try the following steps and let us know if they improved matters for you? 

 

  1. Click on the Apple icon in the top left hand corner of your screen
  2. Select System Preferences...
  3. Then Security & Privacy
  4. Select the Privacy tab
  5. To make changes, you will need to click on the lock icon, and enter your macOS password
  6. Select Full Disk Access
  7. Check the box beside Dropbox
  8. Select Accessibility
  9. Check the box beside Dropbox
  10. Now please, attempt to restart the Dropbox desktop app.

Let us know how you get on. 


Walter
Community Moderator @ Dropbox
dropbox.com/support


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adam1976
New member | Level 2
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Had issue today where the online only option disappeared and files would not open through the finder window. I had to delete the app and reinstall (i also deleted the `library files associated with the app as well, caches preferences etc.) the app all together and the option came back up.

Seager1
Helpful | Level 6
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Hi Jay, I have the same problem on my Mac (can't get the 'make online only" dropdown, but already have the Dropbox extension enabled in finder? Any other solution gratefully accepted as I badly need to free up disc space! thanks

Seager1
Helpful | Level 6
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PS I have tried the "Accessibility" and "Full Disc access" fixes suggested above. It seems to me the "make online only" option is not available on Macs, in which case it's time to dump Dropbox big time! regrettably because it's good otherwise!

Jay
Dropbox Staff
Go to solution

Hi @Seager1, is the option for Dropbox system extension enabled on this page?

 

Could you attach a screenshot showing what you're seeing in Finder when you right click a file in your Dropbox folder?


Jay
Community Moderator @ Dropbox
dropbox.com/support


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Seager1
Helpful | Level 6
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Sure, attached, thanks for coming back so promptly. This is on my MacBook in my office. I tried my iMac at home last night and same problem. I have done, I think, everything on accessibility, full disc access and extensions. Any help gratefully accepted. thanks Ashley

Screenshot 2022-10-14 at 09.21.52.png

 

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